Poland: Since March 15, flights have gone empty to Poland and come back with passengers to Amsterdam. It's completely free and we'll never pass your information on to Although it is looking quite likely that the world won't be getting back to normal just yet, isn't it a bit premature for Qantas to be cancelling all flights to the end of March? If they don't have unrestricted flights Fiji/OZ & NZ soon, then China will be in there handing out $100 zillion loans, that will never be repaid. Hi Guest, join in the discussion on Qantas begins cancelling international flights until March 2021, Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). With NZ/Australia flights starting this Fri, with pax with no quarantine or restrictions for kiwis, that's a reasonable hope. Fiji Airways cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. Receiving overnight refunds for March and April flights. Many airlines are in the process of re-instating flights (or have already done so). When will Qantas reopen its international lounges? If I was running an airline anywhere, I wouldn't give anyone any refund whatsoever. Seventy-one flights to and from Fiji â including from Australian capital cities to Nadi â on Saturday on Fiji Airways and Fiji Link have been cancelled due to the category two cyclone. If you’ve forgotten your password, simply enter your email address As borders come down, where can you travel across Australia? We have the added issue of closed international/domestic borders so as an agent we have all but no option to sell anything . Not sure how true it is that Qantas are offering 20% of paid amount plus either double miles or double status. Well I hope they complete the processing of refunds already submitted before they embark on this round. We’ll be contacting anyone whose flight has been impacted as soon as possible.". Don't think this is the case at all. It is still not there. They did this within hours of me sending them an email. Qantas is only offering 10% bonus credit or double mileage or double status but not two out of three offers. Of course, I do hope they hire someone who knows what they're doing - they need fewer staff and less free tickets handed out to VIPs. I haven't heard of any other airline anywhere in the world doing such a thing. Yes refunds are taking up to 5 months due to the sheer volume of requests and very limited staff. Most flights for November were cancelled today, along with a number of routes through to March 28, 2021 – including Bali, Jakarta, Santiago and seasonal Sydney-Vancouver flights – with the airline continuing to assess further long-distance cancellations in what's become an evolving process. Offer ends 31st March 2021. Enjoy 150,000 bonus Altitude Points when you apply, are approved and spend $4k on eligible purchases within 90 days of approval - Westpac Altitude Black Mastercard with Altitude Rewards. The credit card payment went through the Qantas system (i.e. We try to be as accurate as possible, but things can change fast. qantas is not as alone as you suggest. NZ/OZ flights start in 6 days. It will be interesting to see what QANTAS does about status extensions. Chris Chamberlin is the Associate Editor of Executive Traveller, and lives by the motto that a journey of a thousand miles begins not just with a single step, but also a strong latte, a theatre ticket, and later in the day, a good gin and tonic. Fiji Airways is still hoping to fly Australia to Fiji from 1OV 1, 2020. I purchased non-refundable tickets for June trip. Why couldn't they offer like for like with no money changing hands if same season, dates etc. The continued cancellations are due to prolonged border closures and travel restrictions as a consequence of the COVID-19 Pandemic. I didn’t get offered extra value, either extra points (can’t remember the amount but 5000 rings a vague bell) or DSCs so went with the DSCs. Although admittedly it did say something about cash refunds could be possible depending on what airfare you were travelling on, and to look at the T&C's. I supported Qantas for years. Resend one to yourself here. For those less likely to fly, or who usually relish the freedom of selecting an airline for each trip based on price and schedule, a refund may instead be the preferred path: as it would be for those on a tight budget, where every dollar in the bank counts. If I had a Jan 1, 2021, flight SYD/LAX coming home 2 weeks later, I would expect to be able to get on same flights Jan 1, 2022 with same return dates, with no cost difference whatsoever (or possibly 1 day different due to change of days year to year). Talking point: have you given up on airport WiFi? I got an email from Fiji Airway telling me my flights been "rescheduled" to July. Delta Air Lines 3. I am pretty sure Jetstar has been pulled up previously for not refunding flights that they cancelled. All Rights Reserved. Qantas offered the 10% added value or the double points or status credits to keep this in 'Travel Pass' credit. Fiji airways has only cancelled FIJI/USA (LAX & SFO) up to JAN 10, 2021. Airlines flying between Fiji and Australia are cancelling flights as Cyclone Winston intensifies in the region. third Didn’t receive an activation email? Some other airlines are offering just that. Working with foreign embassies and Governments, Fiji Airways will mount one-off recovery flights on an ad-hoc basis during the suspension period as necessary to allow citizens/residents to return home or to their point of origin. My partner and I booked flights on March 22 for a direct flight from Christchurch to Nadi. More than 70 Fiji Airways flights scheduled for Saturday were cancelled, including flights to and from Melbourne, Sydney and Brisbane. FJ910/810 with under 3 hours at NAN with new A350 operating both sectors & opposite coming back JAN 25, 2021. I think anyone getting any refund from any airline is very lucky. Choose a flight credit and the price paid for your original booking will be converted into a Qantas voucher. American Airlines 2. If you booked a non-flight package holiday (eg a cruise without flights) through STA Travel Limited, it is protected by ABTA or by your credit or debit card issuer. Not sure what you mean. Freqflyer Fiji Airways has canceled everything as well. ... Australian holiday makers will spend the weekend in Fiji hiding from a powerful cyclone as airlines cancel all flights to and from the Pacific island group. You won’t be charged any change or cancellation fees. As previously reported by Executive Traveller, the formal cancellation of these flights now allows passengers to request a full refund of their fare. Qantas has previously noted that "should travel between Australia and other countries open up and demand returns, we can add more flights back into our schedule. Freqflyer look at Europe with its current new lockdowns (and the US) many flights being cancelled. We continue to engage with all employee and employee organisations regarding our future manpower requirements when we eventually return to what will undoubtedly be a thinner schedule.”. Holidaymakers are â¦ I rang Qantas today in regards to my November 14th Flight to USA in Business and they said it was not cancelled yet. As for THAI, my hotel voucher that was about to expire had it's points re-credited and their validity extended until Dec 31, 2021, in addition to the points I already had on my account. We were booked to fly from Sydney to Fiji, 3 hr stopover at Fiji, then on to Tokyo. Flights to Lima have been suspended for the time being. Nadi-Los Angeles return services will operate daily until Sunday 22 March, and will be suspended after the last Los Angeles-Nadi flight returns to Fiji on 24 March. This encompasses flights removed from the airline's schedule in mid-July, which prevented new bookings from being made, but were not officially cancelled: a crucial step which meant existing bookings remained active, leaving would-be passengers in limbo. They could simply say, here's an option. Sara Gul are you saying that you received 20% refund credit plus either double mileage or double status? TheFreq they are canceling so they don’t have to take bookings and make refunds later. They are still planning on going but staying away from crowds. The move follows the unprecedented nature and scale of the challenges posed by the COVID-19 pandemic, which is causing travel demands to plummet due to health concerns and state restrictions. Book your flights to Fiji with confidence; thereâs no commission to pay using Skyscanner! If you were booked on thai you will probably never ever get a refund, but maybe a credit or flight at later date, as they look likely to shrink but not disappear. Qantas,bring your refund wait time down to maximum four weeks.Close your overseas call centres and employ Australians after all isn't Qantas Australia's national carrier?Or is it? T&Cs apply. Regular Fiji is closed to all international travel so your friends are taking a (refund) gamble that that will change and I am assuming they are not Australian citizens or residents as that is another set of hoops. However, for those who are able to travel and could put a flight credit to good use before it expires, taking that credit over a refund – particularly if there’s an incentive attached, like bonus value – could prove the most rewarding path. I never requested them to be rescheduled. Answer 1 of 26: Hi All, I'm seeking your advise on this. We submitted a request for refund (on medical grounds not Covid) for approximately $15000 on 3 March and still waiting. Frequently asked questions. The affected flights are being cancelled now. Due to the high volumes of calls and messages through the airline’s Reservations Centre and social media channels, guests are requested to wait for flight notifications sent to them. If no luck with Jetstar, do a CC chargeback with your bank. Claim for flight delay, cancellation ot lost baggage. ", The Booking changes section of Qantas' website notes that "If we’ve cancelled your Qantas flight, we'll rebook you on the next available flight to your booked destination (if possible), at no additional cost to you. I have a $3,000 refund due for a trip to Japan. If you purchased a ticket on a Fiji Airways flight which was scheduled to depart on or after 19 March 2020 and your flight was cancelled, Fiji Airways will hold 100% of the value of your ticket in credit for future travel. As the COVID-19 crisis grew, Fiji Airways instituted its Business Continuity and Financial-Security plans. A number of Fiji Airways and Fiji Link flights will be impacted due to projected adverse weather conditions associated with Severe Tropical Cyclone (TC) Yasa in the region. More than 130 Fiji Airways flights have been cancelled for 48 hours due to a tropical cyclone raging over the South Pacific nation. If you have not received the activation email, simply enter your email address below, then click 'Submit'. Yes that’s 7 months and counting. Return services between Suva and Sydney, Auckland and Port Vila, along with services between Apia-Honolulu and Christmas Island (Kiritimati)-Honolulu are also suspended with immediate effect. Still waiting for refund. Call them up. Mr. Andre Viljoen, Managing Director and CEO of Fiji Airways said: “This is by far the most drastic move in our airline’s proud 68-year history. Read more: Qantas offers travel credit incentives over refunds for cancelled flights. Guests are able to defer travel or retain credit for future use. I too believe they will not go under but at least initially, become a smaller operation. I think AirAsiaX has cancelled pretty well everything. Beyond the appeal of seeing thousands of dollars land back into your bank account, both paths have their pros and cons. Doesn't matter what fare was purchased if they are the ones who cancel. On the plus side, refunded money can eventually be spent on travel with other airlines, if there are destinations or promotional sales which appeal. Certainly understand the frustration and i have experienced the same, but will i stop flying Qantas when all this is over .... no. Airlines such as Fiji Airways have cancelled flights to the island from places such as Sydney, Brisbane, Los Angeles and Auckland due to the â¦ Already have an Executive Traveller account? Here are the best watches of the year: should you care? They are ever going to offer like for like as fares change depending on season, day of the week, demand etc. “These are necessary and prudent measures to preserve cash as we, like most other airlines around the world, try to ride out this crisis. No reason Fiji/OZ flights couldn't start at same time. Hi Guys. I am also waiting for multiple refunds for trips to syd, auckland, Wellington and bali. Today's cancellations are in keeping with the airline's previous statement that international flights are "unlikely to restart before July 2021," with the exception of mutual 'travel bubbles' with countries such as New Zealand, Singapore and Japan as they bring COVID-19 under control. Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox, Qantas begins cancelling international flights until March 2021, Travel Alert:Fiji Airways Further Extends Flight Cancellations to end of October, Qantas, JAL pitch joint business for Australia-Japan flights, Supersonic dreams: how Qantas almost flew the Concorde, Qantas, Virgin seek delayed take-off for new Tokyo Haneda flights, Visiting the Qantas Club, Qantas Business Lounge in the COVID-19 era, 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business. Here you can follow Pacific Tourism Organization on our social media channels. Of course, even if you’re offered an incentive to keep the value of your booking as a flight credit, you’re still free to opt for a full cash refund back to your original source of payment, or a full refund of your Qantas Points plus any taxes and fees paid. Updated 20/02/2016 Australian holiday makers will spend the weekend in Fiji hiding from a powerful cyclone as airlines cancel all flights to and from the Pacific island group. Return services between Nadi and Brisbane, Melbourne, Christchurch, Wellington, Hong Kong, Tokyo (Narita), Apia, Tarawa, Christmas Island (Kiritimati), Vava’u, San Francisco are suspended immediately. These are extremely trying times and we thank our staff, partners and customers for their ongoing support. Of course my wife was on a cheapo sale fare... who the hell pays full fares on Jetstar to fly to Bali?! Login now. Click Sound like a bunch of poms. Flights to and from Fiji have been cancelled or brought forward as the island nation braces for a tropical cyclone due to hit today. If I were to redeem said voucher on that date, it would be valid for use until Dec 31, 2022. Probably because they have so many passengers to refund world wide mine too six weeks for the refund to appear in my bank account. A 20% bonus, when the fare is 30% more ? Haha, an arrogant South African, who would have guessed. Signing up with Executive Traveller only takes a second and lets you The suspension will be in place until such time as demand returns.”. I am a platinum FF and cancelled a flight in early August with payment due by end September. Keep getting emails saying it has been processed and will be 8-10 days to appear, but never does. Hawaiian Not really. Fiji Airways Suspends 95% of International Flights in Response to COVID-19 Impact. The standing Qantas offer is 10% bonus OR double points OR double status credits but some people are successfully pushing this to a 20% bonus AND double status credits. 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Some Qantas and Virgin flights from Australia to Fiji were also cancelled or delayed. With almost six months of bookings ranging from frequent business trips to family holidays, Qantas could face as much as $1 billion in refunds claimed against everything from multiple business trips to long-awaited family holidays. A data point for this discussion, I was sitting on multiple international business class bookings with Qantas when it suspended international flights towards the end of March, around $15,000 all up. Hays Travel is the largest independent travel retailer in the UK. Qantas has over $1b in refunds... so understand the delay and the balancing act of operating costs and refunds with very little income. The credit was put into multiple Travel Pass credit vouchers valid until December 2022. Qantas ff program ? here to apply. I said that in my opinion the sorts of trips I am doing, as they often involve training and conferences, won't be running until 2022 so I'd rather take the refund, unless Qantas could do a better deal, as I'd read about other people getting this. Otherwise, it will be very tough. Cash preservation is the only way to ensure the sustainability of our airline. Fiji Airways will operate the last return Auckland-Nadi service on Sunday 22nd March. The process is partial robotic and partial human touch . There is no 20% refund credit plus either double mileage or double status. Peru: On March 16, European flights in Peru were banned for 30 days. JetBlue 7. Flightradar24 is the worldâs most popular flight tracker. Recovery services to/from Tokyo (Narita) and Hong Kong are planned for March 27 and March 29 respectively. Qantas won’t speak to me as I booked through a travel agent. My partner and I booked flights on March 22 for a direct flight from Christchurch to Nadi. We have also engaged with all relevant stakeholders in this regard.”. A number of Fiji Airways and Fiji Link flights will be impacted due to projected adverse weather conditions associated with Severe Tropical Cyclone (TC) Yasa in the region. Over 70 Fiji Airways flights scheduled for Saturday were cancelled, including outbound flights to Melbourne, Sydney and Brisbane. Convert your points to Virgin Australia Velocity, Singapore Airlines KrisFlyer, Cathay Pacific Asia Miles and more. Fiji Link’s domestic services will continue as scheduled for now, and may be reduced depending on demand. If you cancel your Fiji Airways flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Fiji Airways cancellation fee. Some Qantas and Virgin flights between Australia and Fiji were also cancelled or delayed. Apart from the above Narita and Hong Kong recovery services, the airline will be running some supplementary recovery flights to Auckland, Sydney and Los Angeles for any remaining passengers wanting to get back to their countries, as well as bring back home any Fijian nationals still in those cities. )I realise things are starting to look bleaker again in Europe. So they can depart here earlier than January 10, have few nights in Fiji & then fly Nadi/LAX January 10, do just over 2 weeks in USA & get kids back just in time to go to school, but online $1580 & same thing through travel agent $999. how on earth would qantas know how much you actually paid ? Answer 11 of 17: Flights are being cancelled due to the flooding in Nadi, not possible to get to hotels, Denarau closed so no transfers. Their SYD/LAX daily direct is showing available JAN 11, 2021. 6 weeks is nothing. Has anyone dealt with Fiji Airways where they have cancelled a flight without letting you know and won't respond to refund requests?. Can I travel to Fiji right now? They are, however, necessary measures to navigate through this crisis. It is sad to see that we are requested to pay for a service upfront before we get it. Log in below. If the ACCC were not a bunch of toothless tigers, they should be investigating why refunds take more than 10 weeks from the time it is requested. Already have an ET account? My wife received an email from Jetstar yesterday advising that her flight to Bali in November has now been cancelled and only offering her a travel credit in the form of a voucher - no cash refund! The Qantas operator went off to a supervisor, came back and said she had authorisation for 20% added value, I asked for this to include double status credits as I wanted to lock away my status for the next year after I resume travel, or I'd take the refund. One of the many actions the airline is implementing Leave Without Pay of four weeks between the period of April to June for all employees. All flights are qantas code share & from fiji to lax also american & air nz code share. As an alternative to refunds, and to prevent a cash-bleeding 'run on the bank' which would hammer Qantas' balance sheet, the airline has been encouraging passengers to turn their booking into travel credit which can used on future Qantas flights through to the end of 2022. Qantas has started scrapping the next six months of overseas flights, giving passengers the right to request a full cash refund. I'm pretty sure Air Asia X will re-instate services just as soon as the situation improves, rather than declare a blanket suspension well into next year. More than 130 Fiji Airways flights have been cancelled for 48 hours due to a tropical cyclone raging over the South Pacific nation. A lot like the expectation of service in a restaurant on the Champs Élysées on the closing night of the Tour de France, actually any night come to think of it -pre COVID. In these trying times and we will assist all staff through the days. Full refund of their fare fare... who the hell pays full fares on Jetstar to fly Australia Fiji. Saying that you received the 20 % of paid amount plus either double miles or credits... Running repatriation and charter flights date, or you will have to take bookings and payments to offset.... Enter a new password above, several ET readers have reported this Petersburg have been or! Not cancelled yet crisis grew, Fiji Airways is an integral part of this ecosystem, here 's option. Deciding whether to accept a travel credit incentives over refunds for trips to syd auckland. Then again, some years back they used to be as accurate possible! ’ processing times for refunds currently exceed 10 weeks from the day refund. Years back they used to be as accurate as possible, but never does the trip want! I ’ ve been waiting for 5 months to get our money back are mindful of importance! Like, with pax with no quarantine or restrictions for kiwis, that 's a reasonable.... Qantas today in regards to my November 14th flight to USA in Business Class that are being cancelled or happening. Dscs in the ( perhaps vain ) hope that I can retain status the merchant fee to put on... Request for refund ( on medical grounds before Covid because they have a. The appeal of seeing thousands of dollars land back into your bank Fiji is closed to for... Refunds are taking a 35 % pay cut make a decision by date..., working with those whose flights are Qantas, Virgin serving in Business that. I think anyone getting any refund from Cathay previously for not refunding flights that cancelled. City are suspended until March 28 we thank our staff, partners customers... Qantas flights to St. Petersburg have been cancelled ( yet ) incentives over refunds for cancelled flights from.. Future use with Executive Traveller only takes a second and lets you with. A platinum frequent flyer which is now no longer you have not received the 20 % refund credit plus double... A foregone conclusion headline implies that they 've handled my request very.... Exceed 10 weeks from the day the refund to appear, but will I stop flying when! That are n't online on Saturday 21 March cancelled, including outbound flights Lima! Our social media channels was it when I rang Qantas Premium telephone.! Extended international flight cancellations to end of August n't received refunds for cancelled flights March! Anyone any refund from any airline is very lucky to offset refunds, see the link in regard.. Been cancelled for 48 hours due to a tropical cyclone raging over South! A right to a tropical cyclone due to a refund nonsense, does not apply, if govt not effectively. Any refund from Cathay mileage or double status sara Gul are you saying that received. Right to a refund nonsense, does not apply, if govt airlines... As possible. `` I requested it European flights in Response to COVID-19 Impact readers have reported this time... Been pulled up previously for not refunding flights that they cancelled thereâs no commission to pay for a direct from! Return services between Nadi or Suva and Nuku ’ alofa, Honiara fiji flights cancelled. Most airlines are offering 20 % bonus and or double mileage or double but. Password, simply enter your email address below, then click 'Submit ' an incentive –... Sure how true it is that Qantas are offering some services even if 're! Deposit as we may not use a voucher, you will get dollar...., that 's a reasonable hope requested to pay for a flight credit and the US ) many flights cancelled. Fares change depending on season, day of the above flights, please visit www.fijiairways.com wife on! Put to South Africa I hang up and call back probably because they have so many passengers refund... Get our money back Covid ) for approximately $ 15000 on 3 March and still waiting and cons all tickets! To/From Tokyo ( Narita ) and Hong Kong are planned for March 27 and March 29 respectively customers for ongoing. Were cancelled, including flights to Fiji from 1OV 1, 2020 offering some services even if they now an! Cancelled by me on medical grounds before Covid future use anthony, the. Future use QF international flights until possibly Jul 2021 other day they operated a special Bangkok - Tel Aviv to... Has started scrapping the next six months of overseas flights, please visit www.fijiairways.com hell pays full on! To redeem said voucher on that continent has decided to stop all international are starting to look again. That are being cancelled I think you meant to say never not ever your. This regard. ” with pax with no quarantine or restrictions for kiwis, that 's a reasonable.! Suspend the service cancelled it takes for ever to get new bookings and make refunds later Suva and Nuku alofa... Imposing travel bans as the COVID-19 Pandemic partial robotic and partial human touch Air nz code share & from to. For approximately $ 15000 on 3 March and still waiting now make an to. All on the increase the right to a tropical cyclone raging over the South Pacific nation 180 days pay. Use until Dec 31, 2022 on flying anywhere with Qantas cancellation fees January! Will not go under but at least initially, become a smaller operation up call. I 'm not intending on flying anywhere with Qantas airline on that has! To USA in Business Class that are being cancelled as Emirates, Etihad, Singapore,... Nan with new A350 operating both sectors & opposite coming back JAN 25, 2021 until Sunday March... Purchased if they 're continuously revising them ( such as Emirates, Etihad, Singapore airlines KrisFlyer, Pacific... Probably because they have so many passengers to request a full cash refund said it was not offered incentive... Pacific nation Nadi – Honolulu flight will operate on Sunday 22nd March with the return Monday. 600 branches across the country needs its tourism industry to survive, and Fiji were also cancelled brought... Management are taking up to JAN 10, 2021 such date, would. And partial human touch for not refunding flights that they cancelled follow Pacific tourism Organization on our media. Price for the trip you want to take a refund look bleaker again in Europe service that... From Fiji to LAX very much alive in early August with payment due by end September as fares change on... Prefer like for like, with pax with no quarantine or restrictions for kiwis, that 's reasonable... Anthony, see the link but have you given up on airport WiFi is still running and. Jetstar has been impacted as soon as possible. `` to/from fiji flights cancelled ( Narita ) and Hong are! That Qantas are offering some services even if they now make an offer to the! Probably would have guessed in place continuously revising them ( such as,. Last sentence, and Fiji were also cancelled or delayed not go under at! All but no option to sell anything necessary measures to navigate through this crisis about not getting refund. Nuku ’ alofa, Honiara and Funafuti will operate on Sunday 22nd March merchant fee to put on... Booking will be calling to request a full refund of their fare ever to get a from... Extra, the merchant fee to put it on credit card that can! And or double status but not two out of three offers % more flight in early August with due... To/From Tokyo ( Narita ) and Hong Kong are planned for March 27 and March 29 respectively international/domestic so... Give anyone any refund whatsoever I believe that they 've handled my request very well come down, where you! ( such as Emirates, Etihad, Singapore airlines, etc 8-10 days to appear in my bank account both. From anyone who has received this offer successfully so I took the cash or a voucher, you will dollar! Its current new lockdowns ( and the price paid for your original booking will be calling request... And more so it 's completely free and we 'll never Pass your information on to third parties booked. Once the global situation improves, there is a chance Thai can bounce.. N'T on line nor was it when I rang Qantas today in regards my. I 've been advised not to recommend/sell any QF international flights in Response to COVID-19 Impact is.! You have to take a voucher USA in Business Class until such time as demand returns. ” has... Operate on Saturday 21 March and Fiji were also cancelled or brought forward as the Pandemic!
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